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Frequently Asked Questions

Everything you want to know before you commit - including the questions other manufacturers hope you don't ask.

Production and Ordering Lead Times

Each Vlaikon trailer is made to order, based on the selected model and requested configuration. We develop each project according to your business requirements.
Vlaikon Custom: Production takes 30–45 business days from order confirmation and receipt of the 50% deposit.
Premium models: Production takes 90–150 business days, depending on the complexity of the project and the level of customization.

What are the payment terms?

Payment for Vlaikon trailers can be made in full or in two stages, ensuring a clear and predictable ordering process.
50% deposit upon placing the order, to confirm the project and initiate production.
50% balance 20 days before collection.
Each trailer is handed over only after the full contractual amount has been paid. This condition applies to all orders.

What payment methods do you accept?

We accept bank transfer and POS card payment.

Do you charge VAT?

We charge VAT to private individuals regardless of country, and to Romanian companies. EU companies with a valid European VAT number do not pay VAT either at purchase or in their country of registration. Companies outside the EU pay the net price and settle VAT at import.

What warranty do you offer?

Private individuals receive a 24-month warranty. Legal entities receive a 12-month warranty. The warranty covers the chassis, axles, steering wheel, and bodywork under normal use conditions. Equipment warranty is provided separately by each equipment manufacturer or supplier.

Do you sell fully equipped trailers, or just the shell?

You can order a Vlaikon trailer without equipment and configure it at a later stage, choose one of our predefined concepts, or opt for one of our equipment packages: Standard or Standard Plus. We can also develop a custom project tailored to your specific requirements.

What documentation do I receive at delivery?

Every Vlaikon trailer is delivered with an invoice, a contract, a Certificate of Conformity (C.O.C.).

Can I customize the size, layout, and exterior design?

The Standard model is available in lengths ranging from 3 m to 6 m, in 100 cm increments, with a maximum width of 240 cm. The Premium range allows for projects of up to 8 m in length, with a maximum width of 220 cm.
The position, dimensions, and number of serving windows and doors are determined according to the project's requirements and the desired workflow.
For the exterior, SIGNATURE and PRIME models can be finished in any colour from the RAL colour chart, with no additional charge for colour selection. The Standard model is available in white and anthracite grey, while the CHROME model is available only in the colour shown.
For a distinctive appearance and a strong visual identity, any model can be further customized with vehicle wrapping, LED strips, illuminated signage, or other branding elements tailored to your business.

How does the consultation process work?

We start with one consultation meeting. In most cases it's also the last one needed before we can begin the production. We take all the details about your project, understand your menu or concept, your equipment preferences, and your workflow. From there, we generate a 2D layout showing the exact positioning of every piece of equipment, every serving window, and every door. You approve the layout before we build a single component.

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